QSG

At work this year, I was tasked with updating the main catalog used in North America, the Quick Select Guide or QSG. Since I was in the role of project manager for this document, I decided to not just simply update the code numbers and add a few new products, but to overhaul its entire design. I wanted to make the catalog easier to use while also making it look more like the catalogs the corporate office in Denmark makes for Europe. That meant that we had to start from scratch and rebuild it from the ground up. And it was most definitely "we" because my skills in InDesign, the program the catalog was created in, are lacking. So I enlisted the help of a freelancer, Holly, whom my department uses on a regular basis.

I had been emailing Holly and collecting all of the necessary data and files when, in the second week of February, I was provided with the last pieces we needed so that we could begin. I was then told that we needed the new catalog to be printed in March. That may not seem like a big deal, but for a sixty page document, this was basically no time. I worked through the last preparations I had and sent everything off to Holly. For two weeks, we worked at a feverish pace. I regularly stayed about ninety minutes late and often worked through my lunch break. At the end of two weeks, we were done! I almost couldn't believe it, but we finished with enough time so that two segment managers could have a week to review it before the end of the month. My boss, Magda, told me that she noticed my hard work and how much she appreciated my efforts. I sent off the QSG for review, walked out the office door, and started laughing just from the relief of having finished a stressful project.

Or so I thought.

I came back in the following Monday to see emails that the reviewers weren't going to even attempt to get to the QSG for at least a week. Wonderful... I did eventually get the feedback I needed from one of the two segment managers, but the other one was not giving the QSG priority. I suspect that he was annoyed that I was making so many changes to it since he had been the one to originally design it. To be fair, his catalog had worked for several years, but again, being fair, he's not a technical writer and he doesn't have a background in document design. Just because it had worked, doesn't mean we couldn't do it better.

After some meetings, several edits, and lots of cajoling from me, we finally placed our print order last Friday. Only two months after we originally planned.

One thing that I think is cool is that my initials are on the catalog. In Danfoss, whenever a new document is released, it has a literature number, a publication date, and the initials of the main author (mostly so we know who to blame if an error is found). As a technical writer, I've gotten used to being invisible and letting my writing stand for itself, but I still like the fact that I'm getting credit for this document.

Even though the catalog has been approved, there's been a delay in posting it on the Danfoss website. Once it's up, I'll share a link to it. It's not a fun read, but as far as catalogs go, it's a pretty one.